Question 1

I’ve got a useful and/or innovative plastic free product I think you would be interested in. Do you take on new suppliers?

Accepted Answer

Yes! I would be thrilled to hear from you, the more the merrier. Please contact me if you have a product that you think is perfect for this website. Ridding the world of plastic pollution can only work as a cooperative effort after all!

Question 2

I’ve got a plastic free product I think you would be interested in, but it is packaged in plastic. How strict are you on this?"

Accepted Answer

Hmmm… this is a tricky one. To start with, I wanted to be as purist as possible and have absolutely no plastic in my supply chain, but this is proving difficult. So, I am working on a case by case basis to try and eliminate as much plastic from my supply chain as possible. Most suppliers don’t specify that their packaging be plastic free so there will be some accidental smothering with plastic until an understanding of the problems this causes is reached. I’ve had some promising correspondence with my suppliers so far, some have been very open to replacing plastic in their packaging already. To my surprise, I am clearly doing some good with this. If you are a supplier who would be willing to work with me on getting rid of the plastic in your packaging, please get in touch!
Eventually I hope Anything But Plastic can live up to its name, but until then, we’ve got a lot of work to do. I promise, until that day comes, I shall chronicle all the plastic sins that occur in my supply chains so that you can see how I’m getting on. Berate me if you think I’m not working hard enough, I can take it.

Question 3

How do I know that you’re not just taking the plastic packaging off your products and pretending that they are plastic free?

Accepted Answer

How dare you question my honour! I’m offended you would question my integrity so.
To be fair, it would be easy to pull off such cheap tricks, but that would kinda go against my ethics and my whole reason for doing this, so no, I am not pulling any such devious trickery. I solemnly swear I am up to some good!
First and foremost, I am attempting to cut down reliance on plastic as a material for everyday use. So, while I sell plastic free products, that does not mean that my supply chain will always be 100% plastic free, which I had naively believed could be to start with. I am working with my suppliers individually to cut down on plastic in the supply chain, and I will always let you know where there is any plastic. Plastic pollution is a growing issue, and as more people become aware of the problem and ask what they themselves can do about it, the more progress we will achieve. Small changes like switching from plastic to paper tape in your packaging can collectively make a big difference. (It’s always bloody Sellotape that trips me up!) There are alternatives to plastic out there, we just need to promote them and make them more available.
Are you reassured as to my intentions yet? Good.
Don’t you dare question my honour again…

Question 4

When will my order arrive?

Accepted Answer

How long is a piece of string? 
Royal Mail assures its customers that it takes around 1-3 days for first class and 2-5 days for 2nd class delivery. Nothing in this world is certain however so I cannot guarantee this. I uncertainty believe that it should take no more than just over a week to receive your order once it is in the post.
But...if it is a particularly busy time over here at Anything But Plastic and we are backlogged with orders, it can take us a while to post your order out. The aim is to get them out as soon as possible, but when it's busy it can take us over a week to pack up your order if there is a large queue. Please be patient with us! Anything But Plastic is still a small business and we are trying our best to get orders out as quickly as we can. (I'm still dumbfounded by the demand!) 
Hope that was helpful. It probably wasn't.

Question 5

My order hasn’t arrived, what should I do?"

Accepted Answer

PANIC!!
No please don’t. It’s not the end of the world I’m sure. (If it is what are you complaining about?)
Email us at hello@anthingbutplastic.co.uk and let me know what the problem is. I shall do everything within my power to sort this out for you. It’ll be ok, I promise.*
*As far as locating or replacing lost or missing parcels are concerned anyway. I can’t solve all your problems; my powers are limited.

Question 6

How can I return stuff?

Accepted Answer

You don’t.
Kidding.
You have 3 weeks to look at your order and think ‘I must take that back to the post office’ to then dash to the post office 5 minutes before closing on the 21st day of your time limit.
If I may be so bold, I would encourage you to think carefully before you buy anything, as I am trying to promote sustainable buying practices and it doesn’t help anyone to impulse buy. If you are not sure if a product is right for you, ask me your questions to see if it will work for you. If not, no problem. I would rather you decide before you buy rather than after your order has been posted. Carbon footprint and all that lark. 
The buyer (you) must pay return postage I’m afraid. Business is just starting so I can’t subsidise everyone’s shopaholic tendencies right now I’m sorry! I hope you can understand, it’s a small business problem. Maybe one day I shall be able to offer that service, who knows?
If your item is faulty, please get in touch and let me know what the problem is. (Remember, nothing is perfect, mistakes happen and most importantly, it is not my fault, it’s the product’s fault.) Once you have returned the item and I have checked it for the fault, I will refund your postage and either send a replacement or refund your order depending on the issue.

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